FAQs

Only a valid passport is accepted. If you do not have a valid passport, please contact [email protected].

After your register and pay, the test will be set up and you will be sent the test login details within 2 working days.

The deadline for taking the test will be 15 days after it has been set up.

You can request a 15-day extension. Information on how to request this will be provided in your test details email.

Please review our Privacy Notice for further details about how Kaplan uses your details.  

The standard test (Listening, Reading, Writing & Speaking) costs £118 GBP per attempt.

For information about corporate and institutional pricing, please contact us. 

If the university you are applying to has signed up to our Referral Service, you may be able to take Kaplan Test of English at a discounted rate. Please check the university’s English language requirements page, or contact them directly for more information. 

Yes, all payments need to be completed via Flywire, but it does give you the option of paying either by card or direct bank transfer. The quickest way to pay is via a debit/credit card, as bank transfers may take up to 5 working days to be processed. 

The payment covers one attempt of the test. If you wish to take the test again, please contact us to register and pay for a further attempt. 

If you no longer wish to take the test please complete a Refund Form. However, please note the refund may be subject to an admin fee and you cannot apply for a refund more than 30 days after the test has been set up.

Please check our website for the latest list of universities and institutions who accept Kaplan Test of English. 

The test can be taken at any time, from any location (with the required internet speed and equipment), but ideally it should be taken in a quiet, private location, and it should be taken under exam conditions (no communication, not permitted electronic devices etc).

If you require additional support or adjustments whilst completing your test, please contact us at [email protected] and we can send you the details of how to request this and the evidence that you may need to provide. 

We use an online proctoring service to ensure test security and detect cheating. It checks your identity, locks down your screen and captures videos of your face and testing area while you are taking a test online. Your personal information and videos will only be viewed by the Kaplan Test of English team and will only be used to determine whether your assessment results are valid.  

Please read the Test Instructions for details on minimum technical requirements. 

Please check our Test Guide for further information on what to expect whilst taking the test. 

We don’t automatically share your test outcome with anyone else so you would need to arrange this directly with your chosen university. If a university contacts us to verify your test outcome, we may share your results. 

The test is not compatible with iPad/tablet or mobile phones. Please check the technical requirements for a full list of what equipment is required to take the test. 

Your test can be taken at any time (day or night) within the 15 days after you receive your test logins and test information. If you are unable to complete the test before the expiry date, you may purchase an extension of fifteen (15) further days for £30 by contacting [email protected]. 

If you need to cancel your test, please contact [email protected] for further information on how to request a refund. Please note that refunds requests made outside the 14-day ‘cooling-off’ period will be subject to a £10 administrative fee. Further information regarding refunds can also be found within our Terms and Conditions. 

You must dress appropriately, ensuring your body is properly covered throughout the test. Clothing should not be too revealing, such as tops that show the chest area or shirts that leave the upper body uncovered. Please choose clothing that is respectful and suitable for a formal setting.

You must take the test in one sitting; you cannot leave the test or suspend it prior to completion. The test can be taken at any time (day or night) within 15 days after receiving your log in details, therefore we do recommend that you prepare for the test accordingly.  

If you have a medical reason for needing to use the toilet during the test, you can declare this on the booking form. We may be able to make adjustments to suit your requirements. 

No, you cannot have text books, dictionaries, or pre-prepared notes in the test. You cannot use another device to research information during the test.

You must not copy or take screenshots of any part of an assessment, nor reproduce any part of the test. You may, however, use a piece of blank paper during the test to make notes or prepare your response.  You must ensure you have the paper and pen ready before you start the test. You should not leave the camera view to find a piece of paper or pen during the test.

You are not allowed to eat, smoke or vape whilst taking the test. Any drinks must be in a clear bottle. 

If you have a problem with the eproctoring application, please contact their support team. This team is available at all times and are the best team to support you with technical issues relating to their application.  

If you’re in the middle of your test and are experiencing technical issues, we advise that you immediately log out of both your test and the proctoring application and contact us at [email protected].  Emails are monitored Monday to Friday between 9.00 am and 5.00pm (UK time) and we’ll respond as soon as possible.  

If your internet connection is affected during the test we recommend logging out of the test and ending the proctoring session. Once your connection has been restored, please follow the steps to login – ensuring that proctoring is running – and continue your test. After you log in, you should be taken back to the question that you were working on before you were disrupted.  

If your power supply is affected during the test we recommend logging out of the test and ending the proctoring session. Once your power has been restored, please follow the steps to login – ensuring that proctoring is running – and continue your test. After you log in, you should be taken back to the question that you were working on before you were disrupted.  

Laptops with dual-screen capability e.g. Asus ZenBook Duo cannot be used as the proctoring software will view this as screen sharing/mirroring and invalidate your test. Additional external screens must be switched off and unplugged prior to starting the test.

Our test is conducted under exam conditions, and no one else should be in the test environment with you.  This is important when you are deciding where you will complete the test. For example, it would not be appropriate to take your test in a busy café or office location where you are likely to be disturbed. If taking the test at home, we recommend that you let family and friends know that they must not come into the room while you are taking the test.  

You are not able to go backwards in the test or pause it. We recommend that you review your answers carefully before submitting them. 

Bluetooth devices such as air pods may be used to take the test. Please ensure that any devices you intend to use during the test e.g. headphones, earbuds, microphones etc. are plugged in/switched on and fully charged before you log in.

Your audio must be recorded throughout the test. Please note that some Bluetooth devices will automatically turn off if you remove them, and it is not always possible to re-connect a device while the test is in process. Please ensure that these devices are therefore worn throughout the test. 

No, you must switch off or disable captioning before starting the test.

The test should be taken under exam conditions. If, unfortunately there are other people present in your environment, you must not communicate with them in any way.

When you complete the last section of your test you will see a final screen which confirms that your test has been submitted and there are details of what you can expect from us in the following days. If you are still unsure, please contact us at [email protected] and we will be happy to answer any questions.

You may have between 25-40 minutes. When you reach the Writing section the time limit will be specified and there is a countdown timer which will show you how much time you have left.

There is no minimum or maximum word count for the Writing Section. The section is timed, and you will have 35-40 minutes to complete the section. 

No, you are not permitted any kind of books or online writing aids during any part of the test. Any grammar tools must be turned off or disabled before the start of the test.

The Speaking section requires the use of consistent and reliable internet to record and upload responses. If you have slow or consistent internet connectivity, the recording could take up to a minute to upload successfully. Please only click the submit button once during this time. If after a minute your response still won’t upload, refresh the page, continue the test, re-record your response, and try submitting again. 

There will be 3-5 taks.

This may vary depending on the question, but you will have at least 30 seconds to prepare and then at least 1 minute or more to answer.

The Reading and Listening sections are graded automatically by the testing platform.
The speaking and writing sections are graded by a human grader, according to these criteria:

Writing: Overall Response, Linguistic Range and Accuracy, Coherence and Cohesion
Kaplan scores range between A1 to C2.

Speaking: Overall Response, Linguistic Range and Accuracy, Fluency

Information on Kaplan Test Scores can be found here.

When your test outcome is ready, you will receive an email with a link for accessing your results – this can be up to 5 working days from the date of your assessment. Please ensure that you add us to your ‘safe sender’ list and check your junk/spam mail in case our email is moved there by your email provider.

If the details shown on your certificate are incorrect, please contact us at [email protected]. 

Universities will need a copy of your test certificate to be able to verify your test results. Please contact your chosen university to find out when and how you will need to submit your certificate to them to support your university application. The university will contact us directly to verify your test scores. 

Normally, when you take a paper-based test in school, every test taker answers the same questions. Kaplan Test of English is different. When you take an adaptive assessment, you answer different questions than other test takers, because the testing system chooses questions that match your English level.  To improve your scores we recommend that you undertake some additional English language learning as your test scores are unlikely to change otherwise. 

Our test certificates are valid for 2 years from the test completion date. 

Unfortunately, we don’t offer a priority grading service at this time. 

No. The Main Flight score is calculated based on a formula that takes into account all items on the test as a whole. It is not calculated by averaging the individual skill section scores.

Valid means that the test has passed. Invalid means the test has failed; this may be due to misconduct or technical reasons and will be confirmed in your results.

There are a number of ways that your test may be invalidated by our Grading Team. These can include (but are not limited to): 

• Plagiarism 
• Use of AI software 
• Use of pre-planned notes 
• Use of a secondary device e.g. mobile phone, tablet, iPad 
• Use of a second screen to mirror/share your test. 
• Use of an online aid e.g. Grammarly 
• Another person being present with you in the test environment. 
• Leaving the test environment whilst the test is in progress. 
• Your entire face and mouth not being visible at all times during the test (unless an exception for this has been pre-arranged with us) 

In most instances, if you received an invalid test outcome, you can register and pay for a further attempt.  Some invalid test outcomes can result in a permanent suspension from the test. However, candidates are informed by email if they have been suspended.  

Occasionally, there are problems with the ID used on the e-proctoring application. The image may be blurry or dated, or the text may be difficult to read. In these instances, a member of our team will email you to request that you forward a copy of your ID. 

A regrade is a request for the test to be graded by a new grader. See the Regrade Request Policy for more information about how to apply.

An appeal is a request to review the outcome of a test. See the Appeal Policy for more information about how to apply.

Depending on your outcome, you can either apply for a regrade or an appeal. Please read through the Regrade Policy and Appeal Policy for more information.

You can include any information which may have affected your performance in the appeal/regrade form and it will be considered, however it may not be possible to take them into account retrospectively. To ensure that any necessary adjustments are made to the test, or for consideration to be given while reviewing the test, you must disclose any additional requirements at the time of registration.

You are not permitted to take multiple tests at the same time. Our test is adaptive so we would recommend that you wait for the feedback and recommendations from our Grading Team, so you’re better prepared for any further attempts at the test. 

Unfortunately, the test cannot be booked by sections. The full test comprises of 4 sections – Listening, Reading, Writing and Speaking. 

No, each test is standalone. We can authenticate every valid test, but we are unable to create a certificate using individual sections from multiple tests.

We recommend you email us at [email protected]. Emails are monitored Monday to Friday between 9.00 am and 5.00pm (UK time) and we will respond as soon as possible. During bank holidays there may be a delay in our response time.

We do not have a telephone number at this time. We recommend you contact us at [email protected]. Emails are monitored Monday to Friday between 9.00 am and 5.00pm and we will respond as soon as possible.